PENWorks 2017: Advancing Organizational Excellence

April 24, 2017 - April 25, 2017 | All Day

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Hurry -- Early Bird through March 31!

Learn proven ways to improve your organization's results!

 

PENworks 2017 is the region's largest, most powerful conference focused on continuous improvement and organizational excellence!  You will gain insights that will inspire change and facilitate better outcomes in your organization and in your career!

"PENworks is one of the best conferences I've attended in 30 years!" -- Marvin Plakut, CEO, Episcopal Homes of MN

 

Lt. Governor Tina Smith confirmed to offer remarks & present Awards -- lunch April 25!

Hear what others have to say about the value of PENworks!

 


Valuable Content, Deep Learning

Learn best practices from 31 local, regional, and national speakers -- ways to improve your leadership effectiveness, customer service & engagement, workforce engagement & capability, use of measures/data and decision making, strategic planning processes, innovation, and operational performance.

Two Powerful National Keynotes

Hear from two nationally-recognized keynotes in our opening and closing sessions:

  • Bill George (Harvard Business School and former CEO of Medtronic) on Finding Your True North: The Power of Authentic Leadership
  • Bryan Williams (B. Williams Enterprise, formerly of Ritz-Carlton Hotels) on From Great to World Class Service

 

 

 

 

 

Four Inspirational Examples of Performance Excellence

Hear from four winners of the prestigious Baldrige Award, organizations thave have achieved world class performance:

  • Jamie Capehart (Park Place Lexus, Plano TX) on The Evolution of Excellence
  • Greg Haralson (Memorial Hermann Sugar Land Hospital, Houston) on Avoiding the Valley of Dispair: A Guide to Managing the Baldrige Framework
  • Jeff Mihelich (City of Ft. Collins, CO) on A World Class Formula: Culture + Strategy = Great Results
  • Maryruth Butler (Kindred Nusing & Rehabilitation Mountain Valley, Kellogg ID) on Extrardinary Care, Extraordinary Results: A Journey that Never Ends

 


 

 

 

PENworks 2017 also features 25 breakout speakers on the journey to excellence from all sectors/industries and organizations of all types and sizes, including 3M, AgStar Financial Services, The College of St. Scholastica, Ecolab, Good Samaritan Society, Mayo Clinic Health System SE  Region, MN Pollution Control Agency, Minnesota State University Mankato, Minnetonka Public Schools, Olmsted Medical Center, Rochester Public Library, SD National Guard, University of Wisconsin Stout, and many, many more!!

  • CEU and Clock Hours Available for attendance (including 10.25 hours approved by Board of Examiners for Nursing Home Administrators)

"PENworks allows me to peer inside regional and national organizations who are leaders in their industry and learn from their best practices." -- Philip Zeccardi, Children’s Hospitals and Clinics, Minneapolis

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Day 1: April 24

7:30am

8:30am

Registration, Networking & Breakfast – Carriage Hall

8:30am

8:40am

Welcome & Opening Comments – Carriage Hall

8:40am

9:30am

Keynote: Bill George, Professor of Management, Harvard Business School, former Chairman/CEO, Medtronic
Finding your True North: The Power of Authentic Leadership – Carriage Hall

9:30am

9:45am

15 minute Break/Session Interchange

 

Tack

Harvest A

Harvest B/C

Garden City

Captains

9:45am

10:35am

Portico Benefit Services

Presenter: Margie Kissner, Director, Quality & Customer Experience

Title:  Big Data in a Small Organization

Univ of Wisconsin- Stout

Presenter: Dr. Meridith Drzakowski, Asst. Chancellor & Libby Smith, Evaluation Project Manager

Title:  Collecting & Using Stakeholder Feedback to Inform Decision Making

TPI Hospitality (Homewood Suites Rochester)

Presenter: Dan Nelson, Director of Sales

Title: Service that $ells

Olmsted Medical Center

Presenter: Dr. Kathryn Lombardo, President & Chair, and Tim Weir, CEO

Title: Strategic Planning Process

MN Dept. of Health

Presenter: Stephanie Lenartz, Planning Director & Molly Crawford, State Registrar

Title: CQI Monitoring & Success at MDH

10:35am

10:50am

15 minute Break/Session Interchange

10:50am

11:40am

Keynote: Jamie Capehart, Performance Improvement Specialist, Park Place Lexus (Plano, TX; 2005 Baldrige Recipient and 2016 Baldrige Category Winner):

The Evolution of Excellence – Carriage Hall

11:40am

12:15am

Lunch – Carriage Hall

12:15am

1:10am

Intensive Speakers:  Mini Keynotes – Carriage Hall

1:25pm

2:55pm

INTENSIVE

Rendement Group

Presenter:  Edwin Boon & Mike Gratz

Title:  The Metric of Urgency: The Best Metric to Transform Your Organization’s Performance

INTENSIVE

Good Leadership Enterprises

Presenter: Paul Batz, CEO/Founder

Title:  How Good Leaders Create Great Results: A Data Driven Case Study from the 2016 Johnson Controls IT Separation Project

INTENSIVE

Thera Rising International

Presenter: Anna Maravelas, President

Title:  Self-Defeating Habits of Otherwise Brilliant People®: Preventing & Reversing Workplace Tension & Mistrust

INTENSIVE

Communities of Excellence 2026

Presenter: Univ of Minnesota Kruse Scholars TBA 

Title: Applying the Principles of Excellence to Improve Community Outcomes

INTENSIVE

Baldrige Town Hall

Presenter: Panel & Town Hall Discussion

Title: Gorilla Baldrige: Getting Value from the Framework without Applying for the Award

2:55pm

3:15pm

20 minute Break/Session Interchange

3:15pm

4:05pm

Rochester Public Library

Presenter: Audrey Betcher, Director

Title: Risky Business: How Living & Breathing Our Strategic Plan Transformed Our Organization  

3M

Presenter: Martin Bevan, Quality Director, 3M Oral Care

Title:  Driving Growth through Continuous Improvement

Lakeville Public Schools

Presenter:  Lisa Snyder, Superintendent

Title:  Educational Transformation & Improvement through Quality Learning

Essentia Health

Presenter: Matt Cox, Sr Process Expert and Roberta Maughan, Sr. Process Expert

Title: The Evolution of a Lean Six Sigma Program:  Essentia Health’s Process Excellence Journey

Minnesota State Univ Mankato

Presenter: Dr. Lynn Akey, Asst VP, Institutional Research, Planning & Assessment 

Title: A Strategic Priority Funding Process: Advancing Big Ideas

4:05pm

4:20pm

15 minute Break/Session Interchange

4:20pm

5:10pm

Keynote: Greg Haralson, Memorial Hermann Sugar Land (2016 Baldrige Recipient) – Carriage Hall

Avoiding the Valley of Despair:  A Guide to Managing the Baldrige Framework

5:15pm

7:00pm

Happy Hour, Networking, Fun! – Exhibitor Area Carriage Hall

Day 2 April 25

7:00am

8:00am

Registration, Networking & Breakfast – Carriage Hall

8:00am

8:10am

Welcome & Opening Comments – Carriage Hall

8:10am

9:00am

Keynote: Jeff Mihelich, Asst City Manager, City of Fort Collins CO (2016 Baldrige Category Winner) – Carriage Hall

A World Class Formula:  Culture + Strategy = Great Results

9:00am

9:15am

15 minute Break/Session Interchange

 

Tack

Harvest A

Harvest B/C

Garden City

Captains

9:15am

10:05am

AgStar Financial Services

Presenter: Jodie Hermer, SVP Operational Excellence & Quality

Title: Quest for Success: Getting Started & Maintaining Momentum

The College of St. Scholastica

Presenter: Dr. Lynne Hamre, Dean of the School of Business & Technology & Melissa Goodson, Assistant Professor in the School of Business & Technology

Title: SEAM: A New Approach to Leading Change

Humphrey School of Public Affairs, Univ of Minnesota

Presenter:  Stephanie Jacobs, Director & Jenn Mein, Innovation Manager

Title:  Nurturing Innovation in the Public Sector

Mayo Clinic Health System SE MN

Presenter: Doug Parks, Chair of Administration in SE MN Region

Title: Community Engagement: A Strategy for Improving Health in SE MN

Ecolab

Presenter:  Paul Langlois, Global Deployment Leader, Enterprise Excellence

Title: Leveraging Technology to Drive Learning in Continuous Improvement

10:05am

10:20am

15 minute Break/Session Interchange

10:20am

11:10am

Good Samaritan Society

Presenter: Tom Syverson, CAO and Dr. Vicki Walker, Chief Quality & Medical Officer

Title: Supporting Quality Assurance Performance Improvement (QAPI) through Performance Excellence

Minnetonka Public Schools

Presenter: Eric Schneider, Asst. Superintendent

Title: The Power of Innovation to Transform K-12 Education

Charities Review Council

Presenter: Kris Kewitsch, Executive Director

Title: TBA

MN Pollution Control Agency

Presenter: Shannon Lotthammer, Director of Environmental Analysis and Outcome Division and Todd Biewen, Assistant Director & Sr. Leader Champion of Environment Results Team  

Title:  How Baldrige Improved MPCA’s Strategic Planning System 

SD National Guard

Presenter:  Col. Mike Oster, Director of Strategic Plans

Title: South Dakota National Guard: How We Went from Good to Great

11:15am

12:05pm

Keynote: Maryruth Butler, Executive Director, Kindred Nursing & Rehabilitation Mountain Valley (2016 Baldrige Recipient) – Carriage Hall

Extraordinary Care, Extraordinary Results:  A Journey that Never Ends

12:10pm

1:10pm

Lunch – Carriage Hall

1:10pm

1:40pm

Minnesota and South Dakota Performance Excellence Award Ceremony – Carriage Hall

Lt. Governor Tina Smith

1:40pm

1:55pm

15 minute Break/Session Interchange

1:55pm

2:45pm

Keynote: Dr. Bryan Williams, owner, B. Williams Enterprise LLC (and formerly of Ritz-Carlton Hotel Company) – Carriage Hall

From Great to World Class Service

2:45pm

3:00pm

Closing Comments – Carriage Hall

Session Overviews: Day 1

Session Overviews: Day 2


Dive deeper into areas that are important to your organization 

In addition to 25 breakout sessions, choose from 5 "intensive" sessions that offer deeper discussions on best practices in good leadership, aligning measures with strategy, using Baldrige to build Communities of Excellence, preventing & reversing workplace tension and mistrust, and getting value from Baldrige without applying for the Award (a town hall discussion).

"I always look forward to the PENworks as a way to learn more about what's possible.  I have gained valuable nuggets that I have been able to take back and apply immediately to my team's work.  Content is timely, relevant, and can be used across multiple industries.  Well worth the time!" -- LaToya Bell, University of MN, Minneapolis

 


Rich Networking, Powerful Relationships

Network with hundreds of other leaders & professionals on the journey to excellence -- all deeply interested in continuous improvement and performance excellence.

"PENworks is a great networking opportunity! It gives me a place to meet others who are focused on building a more innovative future." -- Becky Lyons, Learning & Development Consultant, Fredrickson Learning, Minneapolis

 


Discover New Resources

Attend the PENworks 2017 exhibitor hall, featuring 10+ organizations that have resources & solutions to support your organization's improvement efforts.

 


PENworks 2017 Pricing

Conference rates start at $400.  Early Bird (through March 31), PEN Member, Group (5+) discounts available.

Full pricing listed on registration page:

Register Now

"This is one of the most affordable, high value conferences I've ever attended." -- Pam Helgeson-Britton, Vice President, Strategy, Performance System and Process Excellence, Essentia Health, Duluth


 

 

Don’t miss this incredible event!

Learn. Laugh. Network. Improve.

"PENworks is an absolute must for those driving improvement in their organizations.  The caliber of learning opportunities is outstanding, and the atmosphere is energized by a network of leaders eager to share their best practices." -- Michael Garner, Olmsted County, Rochester

Learn best practices in achieving – and sustaining – outstanding results!!


Hotel Reservations can be made at Embassy Suites by calling (763) 367-3793
Group Name: Performance Excellence Network; Group Code: PEN


For information on sponsorship or exhibiting, please contact brian.lassiter@performanceexcellencenetwork.org