A Story is a Thousand Pictures: The Power of Business Storytelling

 Performance Excellence Network

LETTER FROM THE PRESIDENT

A Story is a Thousand Pictures: The Power of Business Storytelling

Which is more compelling?

Scenario A: A business leader convenes his
staff in an all-employee meeting and provides all sorts of data reflecting their organization’s need to improve customer service: customer
satisfaction has declined from 94% to 81% over the last three years; customer complaints have increased from 12 a week to 23 a week; market share is
declining from 55% to 43%; blah, blah, blah.

Or…

Scenario B: A business leader convenes his
staff in an all-employee meeting and relays this simple anecdote…

Last week, one of our biggest customers fired
us
, says the CEO.  John, the president,
contends that we have not fully met his company’s needs for quite some time now, and to make matters worse, we haven’t put in any effort
to understand why, to fix the situation, or to repair the relationship…

NETWORK NEWS AND EVENTS
Baldrige Regional
Conference Comes to Minnesota! – Save Date Sept 23
(Bloomington)
Tuesday, September 23, 2014

The Performance Excellence Network, in collaboration with the
Baldrige Performance Excellence Program and the Alliance for Performance Excellence, is pleased to announce that Minnesota will host one of two
Baldrige Regional Conferences this fall!  The Minnesota conference will be Tuesday, September 23 in Bloomington, MN (pre-conference September
22); the other conference is September 9 in Los Angeles.

The event will feature 10+ high performing
organizations, all recipients of the prestigious Malcolm Baldrige National Quality Award. Each will share best practices on how they ensure visionary
leadership, effective strategic planning, a strong customer focus, high levels of workforce engagement, and efficient and effective
operations.

Don’t miss this extraordinary
learning/networking opportunity: hold the date!…

Other Network Events:

06/01

Performance Excellence Network

UPCOMING PARTNER EVENTS
New Data Analysis
Finds Baldrige Framework Improves Management
Baldrige Performance Excellence Program

A recent study found strong evidence of scoring reliability as well as validity in the use of the
Baldrige
 Criteria for Performance Excellence framework as a management system. The analysis provides insights on the progress of performance
excellence efforts across multiple sectors of the U.S. economy.  “
The results support
the use of the Baldrige model as a template for enhancing quality management in organizations,” write the study’s authors…

Other Partner Events:

PMI

(St. Paul)

06/10

Concurrent Innovation: Closing the Strategy Execution Gap—SCPD(3M Innovation Center, St. Paul)

06/24

CALLING ALL PATRIOTS!—US Veteran’s Administration VA Carey Award Program
New
Data Analysis Finds Baldrige Framework Improves Management
—Baldrige Performance Excellence Program

Performance Excellence Network

1821 University Avenue West, Suite S-256, St. Paul, MN 55104
PerformanceExcellenceNetwork.org

Performance Excellence Network