Leadership’s Role in Sustaining Excellence

Last week, I was honored to participate in ASQ MN Section’s Executive Roundtable, exploring the role of leaders in creating a culture of quality.  The day-long forum investigated the links between employee engagement, customer focus, measurement and overall enterprise excellence.  Over lunch, I was asked to talk about the role of leaders in creating a [...]

2014-11-19T19:02:42-06:00November 19, 2014|

The Principles of Performance Excellence: Baldrige 101-201 Workshops

Feb 10 (Rochester) and Feb 11 (Twin Cities) 8:00 am – 5:00 pm The need to improve your organization’s performance has perhaps never been greater. This “new normal” we’ve been enjoying the last few years has created a renewed need for improvement and systemic change within all organizations: customers expect more, competent workers are growing scarce, and [...]

2014-11-19T10:07:51-06:00November 19, 2014|

Perfect Vision: The Power of Leading Indicators

As I finish this article, the Kansas City Royals (my childhood team) will have either just won its first World Series in nearly three decades or come very close in trying. In watching a game a couple of weeks earlier in the playoffs, I was listening to the commentators debating whether KC should leave in [...]

2014-10-28T16:18:21-05:00October 28, 2014|

What the NFL Has Taught Us about Ethical Leadership

Last week, the NFL completed what might be the worst week in its history. But before I get into it, let me first state this column is not about Ray Rice or Adrian Peterson; it is not about the NFL or sports of any kind; and it is not about morality (though I’ll admit morality [...]

2014-09-22T08:22:31-05:00September 22, 2014|

Aug 2014 Newsletter

Aug 2014 Newsletter The President's Blog Chillax: 13 Ways to Reduce Workplace Stress    Quick trivia: from what movie does the line "I'm as mad as hell, and I'm not going to take this anymore!" come?  It comes from the 1976 movie, The Network.  Winner of four Academy Awards and with an all-star cast, The [...]

2014-08-28T10:34:09-05:00August 28, 2014|

Chillax: 13 Ways to Reduce Workplace Stress

Chillax: 13 Ways to Reduce Workplace Stress Quick trivia: from what movie does the line “I’m as mad as hell, and I’m not going to take this anymore!” come? It comes from the 1976 movie, The Network. Winner of four Academy Awards and with an all-star cast, The Network is a satirical film about a [...]

2014-08-28T09:53:22-05:00August 28, 2014|

Learn What Drives Organizational Excellence: 2014 MN Performance Excellence Award Evaluator Application Deadline Oct 1

Are you interested in learning more about what makes organizations successful?  Are you interested in helping other organizations — such as schools, hospitals, non-profits, and businesses — around the three-state region improve their performance?  Would you be interested in networking, learning, and sharing with others who feel the same way? The Performance Excellence Network is [...]

2014-07-24T09:04:25-05:00July 24, 2014|
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