PENsights

The Value of Core Values

Trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.  Who knows where these powerful – and timeless – 12 words come from?  Anyone who has raised his right hand with three fingers up (or has/had a son, grandson, or other family member or friend do so) will recognize them as Boy […]

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Change is Difficult; Not Changing is Fatal

Last month, I wrote about how critical it is for organizations to manage change (The Change Imperative: Organizational Survival is Optional).  With all organizations facing an extraordinary level – and accelerating pace – of change, and with nearly 75% of change efforts failing, successfully managing change today could be the difference between success and failure.  […]

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The Change Imperative: Organizational Survival is Optional

“Across almost all sectors and regions, [organizations] face unprecedented disruption.  The competitive advantages that once gave [organizations] a defensible position – their product lineup, scale, or legacy position – are no longer as secure as they once were.  In the face of this volatility and complexity, most [organizations] must transform, meaning a comprehensive change in […]

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Sustaining American Excellence

Earlier this month, we celebrated our 239th birthday as a nation.  Most of us probably had a picnic with family, enjoyed a parade, or watched fireworks with friends.  But all of us enjoyed the freedom – the pursuit of life, liberty, and happiness that has made this country strong for nearly a quarter millennia.  Let’s […]

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Performance Excellence Network Recognizes Six Organizations

2014 MN Performance Excellence Awards Presented at PENworks 2015 Conference; Coach Jerry Kill Offers Remarks; Governor Celebrates Excellence in Minnesota ST. PAUL, Minn., April 30, 2015 – The Performance Excellence Network (PEN), formerly the Minnesota Council for Quality, today honors six recipients of the 2014 Performance Excellence Award (formerly the MN Quality Award), five from […]

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Insights to Excellence: Tips from the Country’s Highest Performing Organizations

I just got back last week from the Quest for Excellence, the Baldrige Program’s annual conference, in Baltimore.  Recognized for achieving high performance were four extraordinary organizations (each also to be featured in next week’s PENworks 2015 Minnesota conference): PricewaterhouseCoopers Public Sector Practice (VA), St. David’s HealthCare (TX), Elevations Credit Union (CO), and Hill Country […]

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