PENsights

Performance Excellence Network Recognizes Six Organizations

2014 MN Performance Excellence Awards Presented at PENworks 2015 Conference; Coach Jerry Kill Offers Remarks; Governor Celebrates Excellence in Minnesota ST. PAUL, Minn., April 30, 2015 – The Performance Excellence Network (PEN), formerly the Minnesota Council for Quality, today honors six recipients of the 2014 Performance Excellence Award (formerly the MN Quality Award), five from […]

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Insights to Excellence: Tips from the Country’s Highest Performing Organizations

I just got back last week from the Quest for Excellence, the Baldrige Program’s annual conference, in Baltimore.  Recognized for achieving high performance were four extraordinary organizations (each also to be featured in next week’s PENworks 2015 Minnesota conference): PricewaterhouseCoopers Public Sector Practice (VA), St. David’s HealthCare (TX), Elevations Credit Union (CO), and Hill Country […]

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Leadership’s Role in Sustaining Excellence

Last week, I was honored to participate in ASQ MN Section’s Executive Roundtable, exploring the role of leaders in creating a culture of quality.  The day-long forum investigated the links between employee engagement, customer focus, measurement and overall enterprise excellence.  Over lunch, I was asked to talk about the role of leaders in creating a […]

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