PENsights

Writing the Book on Leadership

1. A Letter from the President:  Writing the Book on Leadership There have been thousands of books published on leadership and tens of thousands of articles, whitepapers, and blogs (plus one, if you count this one!).  Some of them focus on the process of good leadership; some of them focus on the characteristics and traits […]

Continue Reading

Writing the Book on Leadership

There have been thousands of books published on leadership and tens of thousands of articles, whitepapers, and blogs (plus one, if you count this one!). Some of them focus on the process of good leadership; some of them focus on the characteristics and traits of good leaders. Some of them on the art of good […]

Continue Reading




The Butterfly Effect: Managing Your Organization as a System

1. A Message from the President The Butterfly Effect: Managing Your Organization as a System  Because most things in life are part of larger systems, some seemingly trivial events can have significant impact.  For example, in 1961, mathematician and meteorologist Edward Lorenz took a shortcut in entering data in a weather prediction model.  He innocently entered .506 instead […]

Continue Reading


If All You Have is a Hammer…The Importance of Having a Full Improvement Toolkit

1. A Message from the President: If All You Have is a Hammer…The Importance of Having a Full Improvement Toolkit 2. Network Events Nov. 5 Knowledge Forum: Everything I Always Wanted to Know About Customer Make-or-Break Moments (SE MN) Rochester Community and Technical College (RCTC), Rochester MN Nov. 7 Knowledge Forum: Minneapolis Minneapolis Community and Technical College, […]

Continue Reading


Perfect Vision: The Power of Leading Indicators to Predict Future Outcomes

A Message from the President: Chillax: 13 Ways to Reduce Workplace Stress Network News and Events Learn What Drives Organizational Excellence: 2013 MN Performance Excellence Award Evaluator Application Deadline 10/1  Strategic Planning: the Glue that Holds it All Together (Rochester) 10/1 Creating a Great Customer-Inspired Experience (St. Paul) 10/2 Managing Relationships in K-12 Schools (& […]

Continue Reading