What the NFL Has Taught Us About Ethical Leadership – September 2014 Newsletter

Sept 2014 Newsletter

The President’s Blog

What the NFL Has Taught Us About Ethical Leadership

Last week, the NFL completed what might be the worst week in its history.  But before I get into it, let me first state this column is not about Ray Rice or Adrian Peterson; it is not about the NFL or sports of any kind; and it is not about morality (though I’ll admit morality has an important role here).  It’s about effective leadership and ethical decision making during times of crisis, two concepts that are critical for ANY organization – and two concepts the NFL blew badly…

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Upcoming PEN Events – 

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The need to improve your organization’s performance has perhaps never been greater. This “new normal” we’ve been enjoying the last few years has created a renewed need for improvement and systemic change within all organizations: customers expect more, competent workers are growing scarce, and competition is intensifying. But – with the complexity of organizations – where does one start? How do you know on which processes to focus? And how to do you sustain the improvement over time?

The Performance Excellence Network is pleased to announce two half-day workshops: The Principles of Performance Excellence: Baldrige 101 and Baldrige 201. The next offering will be Tuesday, September 30 in St. Louis Park: Baldrige 101 (overview workshop) from 8:30-12:00, and Baldrige 201 (Baldrige Criteria discussion) workshop 1:00-5:00.  For more details, visit here.

The Principles of Performance Excellence — St. Louis Park Sept 30

Learn What Drives Excellence — Evaluator Application Deadline Oct 1

How to Drive Customer Satisfaction: Net Promoter Score — Minneapolis Oct 2

The Superpower of Culture — Rochester Oct 7

Smart Growth Mapping: Becoming More Strategic, Effective & Efficient — St. Paul Oct 8

Customer Focus at Visit Duluth — Twin Ports Oct 22

Education Improvement Summit — Rochester Nov 6-7