7.5 Leadership Keys for Innovation, World Class Service & Excellence — PEN’s 1st Leadership Retreat Aug 14-15, North Shore

08/14/2017 - 08/15/2017 | 12:00 pm
Bryan Williams, BW Enterprises (formerly Ritz-Carlton)

Relax. Reconnect. Reflect.

Hurry — Early Bird ends July 21 5PM CT!!

Every organization needs strong leaders, a culture focused on innovation and improvement, and a constant focus on customer and world class service.  PEN is excited to announce its first Leadership Retreat August 14-15 that focuses on those three drivers of excellence: “7.5 Leadership Keys for Innovation, World Class Service & Excellence!”

The retreat is intended for leaders (at all levels) and teams from all types and sizes of organizations, and will be held at Grand Superior Lodge on the beautiful North Shore of Lake Superior.  The retreat will be facilitated by Dr. Bryan Williams of B. Williams Enterprise LLC (formerly of Ritz-Carlton Hotel Company), the closing keynote at PENworks 2017 (and our highest rated speaker ever!!).  If you missed PENworks, check out this 90-second clip of Bryan in action:

The retreat will begin at noon on Monday, August 14 with lunch.  Interactive, fun, rich learning from 1:00-5:00 PM Monday afternoon, followed by a reception and informal dinner — great for networking and relaxing.  The retreat will continue Tuesday, August 15 roughly 8:00 AM to 12:00 PM.

A personal invitation from our facilitator, Bryan Williams:


The location is perfect — perfect for learning, for networking, for escaping the stresses and commitments of your daily routine.  Come early and/or stay later to play on the North Shore, just 30 minutes north of Duluth.

The overall purpose of this unique session is to help leaders develop a strong team that consistently exceeds expectations.  The retreat will explore the daily leadership habits and proven tactics to sustain excellence on any team, and will focus on best practices that promote innovation, achieve world class service, and reach/sustain excellent outcomes.

The retreat will focus on:

  • The dynamics that cause employees to “quit and stay” (become disengaged and unproductive)
  • What leadership qualities and skills reverse that trend and cause employees to stay and thrive
  • How leaders can build on that momentum to thrive and sustain high performance

The retreat will be highly interactive, fun, practical and actionable.  It will include a “capstone” mini-project, focusing on a real issue in your organization (so that leaders walk out with the beginning of a plan of action).  A the retreat is designed to help any leader in any organization improve performance of his/her team.

Early Bird prices through July 15 (extended to July 21 5PM CT!): PEN members $495/person ($595 after July 15). Teams of 3-4 are $450/person ($550 after July 1); teams of 5+ registering together are $400/person. ($500 after July 15).  Fees include all materials and food (lunch, dinner, breakfast, and snacks), but do not include lodging.  Book your room at Grand Superior Lodge (use the promo code: PEN Network).

Space is extremely limited, so register today!!

About the Facilitator

The workshop will be delivered by Dr. Bryan Williams of B. Williams Enterprise, LLC. Bryan is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. Previously, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Brian holds a Doctor of Management in Organizational Leadership.

To see Bryan’s 50-minute closing PENworks keynote (World Class Service), visit here.

“I have attended many training seminars and workshops over the years, and nobody has been able to articulate and deliver what it takes to become a true leader in customer service, like Bryan Williams.  Bryan is a true professional and has the uncanny ability to guide a company in the direction that is needed to deliver World-Class Customer Service, every time.  It is an honor to call Bryan Williams our partner, and friend!”

— Don Zupec, Manager, Technical Services, AMSOIL


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