Insights to Excellence: Tips from the Country’s Highest Performing Organizations

I just got back last week from the Quest for Excellence, the Baldrige Program’s annual conference, in Baltimore.  Recognized for achieving high performance were four extraordinary organizations (each also to be featured in next week’s PENworks 2015 Minnesota conference): PricewaterhouseCoopers Public Sector Practice (VA), St. David’s HealthCare (TX), Elevations Credit Union (CO), and Hill Country […]

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Leadership’s Role in Sustaining Excellence

Last week, I was honored to participate in ASQ MN Section’s Executive Roundtable, exploring the role of leaders in creating a culture of quality.  The day-long forum investigated the links between employee engagement, customer focus, measurement and overall enterprise excellence.  Over lunch, I was asked to talk about the role of leaders in creating a […]

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Perfect Vision: The Power of Leading Indicators

As I finish this article, the Kansas City Royals (my childhood team) will have either just won its first World Series in nearly three decades or come very close in trying. In watching a game a couple of weeks earlier in the playoffs, I was listening to the commentators debating whether KC should leave in […]

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