The Butterfly Effect: Managing Your Organization as a System

1. A Message from the President The Butterfly Effect: Managing Your Organization as a System  Because most things in life are part of larger systems, some seemingly trivial events can have significant impact.  For example, in 1961, mathematician and meteorologist Edward Lorenz took a shortcut in entering data in a weather prediction model.  He innocently entered .506 instead […]

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If All You Have is a Hammer…The Importance of Having a Full Improvement Toolkit

1. A Message from the President: If All You Have is a Hammer…The Importance of Having a Full Improvement Toolkit 2. Network Events Nov. 5 Knowledge Forum: Everything I Always Wanted to Know About Customer Make-or-Break Moments (SE MN) Rochester Community and Technical College (RCTC), Rochester MN Nov. 7 Knowledge Forum: Minneapolis Minneapolis Community and Technical College, […]

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Perfect Vision: The Power of Leading Indicators to Predict Future Outcomes

A Message from the President: Chillax: 13 Ways to Reduce Workplace Stress Network News and Events Learn What Drives Organizational Excellence: 2013 MN Performance Excellence Award Evaluator Application Deadline 10/1  Strategic Planning: the Glue that Holds it All Together (Rochester) 10/1 Creating a Great Customer-Inspired Experience (St. Paul) 10/2 Managing Relationships in K-12 Schools (& […]

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Chillax: 13 Ways to Reduce Workplace Stress

A Message from the President: Chillax: 13 Ways to Reduce Workplace Stress Network News and Events Creating a Great Customer-Inspired Experience (Minneapolis) 09/10 Continuous Improvement at Dunwoody (Minneapolis) 09/05 Listening to the Voice of the Customer (Rochester) 09/10 Leveraging Peer Insights Inside Your Organization (St. Paul) 09/11 Personality Assessment & Applications — MNODN (Minneapolis) 09/12 […]

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