|Upcoming PEN Events –
The need to improve your organization’s performance has perhaps never been greater. This “new normal” we’ve been enjoying the last few years has created a renewed need for improvement and systemic change within all organizations: customers expect more, competent workers are growing scarce, and competition is intensifying. But – with the complexity of organizations – where does one start? How do you know on which processes to focus? And how to do you sustain the improvement over time?
The Performance Excellence Network is pleased to announce two half-day workshops: The Principles of Performance Excellence: Baldrige 101 and Baldrige 201. The next offering will be Tuesday, September 30 in St. Louis Park: Baldrige 101 (overview workshop) from 8:30-12:00, and Baldrige 201 (Baldrige Criteria discussion) workshop 1:00-5:00. For more details, visit here.
The Principles of Performance Excellence — St. Louis Park Sept 30
Learn What Drives Excellence — Evaluator Application Deadline Oct 1
How to Drive Customer Satisfaction: Net Promoter Score — Minneapolis Oct 2
The Superpower of Culture — Rochester Oct 7
Smart Growth Mapping: Becoming More Strategic, Effective & Efficient — St. Paul Oct 8
Customer Focus at Visit Duluth — Twin Ports Oct 22
Education Improvement Summit — Rochester Nov 6-7