7.5 Keys for Leadership Effectiveness, Customer Experience, and Workforce Engagement — PEN Learning Retreat Oct 8 Chaska, MN

10/08/2019 | 8:30 am - 5:00 pm
Bryan Williams, BW Enterprises (formerly Ritz-Carlton)

Relax. Reconnect. Reflect.

Every organization needs strong leaders who create an environment that fosters customer and workforce engagement; a culture of learning, innovation, and improvement; and a focus on action, accountability, and agility.  PEN is excited to announce one of two special Fall Retreats that focus on best practices in leadership, customer experience, and workforce engagement: 7.5 Keys for Leadership Effectiveness, Customer Experience, and Workforce Engagement, October 8 at the beautiful Oak Ridge Hotel & Conference Center in Chaska, MN (in the Twin Cities).  The other retreat is Oct 10 in Red Wing, MN — pick one or the other!

The retreat is intended for leaders (at all levels) and teams from all types and sizes of organizations.  The retreat will be facilitated by Dr. Bryan Williams of B. Williams Enterprise LLC (formerly of Ritz-Carlton Hotel Company), the closing keynote at PENworks 2017 (and our highest rated speaker ever!!).  A personal invitation from Bryan to consider attending this special retreat:


The overall purpose of this unique session is to help leaders develop a strong team that consistently exceeds expectations.  The retreat will explore the daily leadership habits and proven tactics to sustain excellence on any team, and will focus on best practices that promote innovation, achieve world class service, and reach/sustain excellent outcomes.

The retreat will focus on:

  • The dynamics that cause employees to “quit and stay” (become disengaged and unproductive)
  • What leadership qualities and skills reverse that trend and cause employees to stay and thrive
  • How leaders can build on that momentum to thrive and sustain high performance

The retreat will be highly interactive, fun, practical and actionable.  It will include a “capstone” mini-project, focusing on a real issue in your organization (so that leaders walk out with the beginning of a plan of action).  A the retreat is designed to help any leader in any organization improve performance of his/her team.

Join Free Webinar Discussion — Sept 18 at Noon CT!

Attend a FREE introductory webinar discussion to explore the objectives of retreat — September 18 12:00-12:30 CT.  Hear more from Bryan Williams about the retreat’s objectives and format, and grab a tip or tool on how to improve customer experience, leadership effectiveness and/or workforce engagement!  To register for this free webinar, click here.

Pricing & Registration

Early Bird runs through Sept 13 at 5PM.  Investments are as follows:

  • Member Early Bird, teams of 5+ registering together: $350/person
  • Member Regular, teams of 5+ registering together: $400/person
  • Member Early Bird (1-4 registrations): $400/person
  • Member Regular (1-4 registrations): $450/person
  • Non-Member: add $150 to each level above

Fees include all materials and food (breakfast, lunch, and snacks), but do not include lodging.

Space is extremely limited and Bryan Williams has sold out PEN’s events in the past!  So register today!!

About the Facilitator

The workshop will be delivered by Dr. Bryan Williams of B. Williams Enterprise, LLC. Bryan is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. Previously, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Brian holds a Doctor of Management in Organizational Leadership.

To see Bryan’s 50-minute recent closing PENworks keynote (World Class Service), visit here.

“I have attended many training seminars and workshops over the years, and nobody has been able to articulate and deliver what it takes to become a true leader in customer service, like Bryan Williams.  Bryan is a true professional and has the uncanny ability to guide a company in the direction that is needed to deliver World-Class Customer Service, every time.  It is an honor to call Bryan Williams our partner, and friend!”

— Don Zupec, Manager, Technical Services, AMSOIL


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