From Great to World Class Service — Sept 28 Rochester Workshop

09/28/2016 | 9:00 am - 5:00 pm
Presenter to be Determined.

SOLD OUT!!!

If you are interested in this workshop, consider attending the same workshop Sept 30 in Bloomington — information here.  

Or email brian.lassiter@performanceexcellencenetwork.org to be put on a waiting list.  We may bring this workshop back soon due to demand!

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Learn the techniques to take your customer service from great to world class.

In today’s world, customers expect more. Competition is increasing. And the difference between having merely satisfied customers and having fully engaged, loyal customers could mean the difference between your success and failure. So how exceptional is your organization’s service culture?

Learn how to emphasize the “power of one” in the service experience and look at potent ways to engage your heart and mind in serving customer needs.

For Sept 28 Rochester: Register Button

For Sept 30 Bloomington: Register Button

This workshop is designed to not only inform, but to translate intangible concepts into relevant tools, processes, & behaviors.

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The “Great to World Class Service” workshop will focus on five essential aspects of strengthening and sustaining a strong service culture:

  • Define the “ultimate service experience” and how to implement it
  • Power of focusing on continuous improvement
  • Importance of self-accountability and peer-accountability
  • Articulate your role in driving a culture of service excellence
  • Practical tips to make customers feel like you are their advocate

Who Should Attend:

This workshop is for anyone who engages the customer or manages people who do, including service professionals, leaders, and other practitioners. Common businesses include hospitality, healthcare, government, retail, transportation, home services, financial (insurance and banking), real-estate, education and others.

About the Presenter:

The workshop will be delivered by Dr. Bryan Williams of B. William Enterprise, LLC. Bryan is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. Previously, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Brian holds a Doctor of Management in Organizational Leadership.

What previous attendees are saying:

“I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation as the one Bryan Williams gave us. My colleagues were all inspired and are still talking about it!”

Isabel Morero, Reservations Manager

Marbella Club Hotel, Golf Resort & Spa (Marbella, Spain)

 

 “(Our) conference attendees have high expectations and are looking for substance. Your content and delivery were first rate and the audience was energized. Not surprisingly your session was rated as excellent by the attendees. I thank you for your role in this great achievement and for the motivation you provided.”

Bruce Yarwood, President and CEO

American Health Care Association

 

“Not only is Bryan a charismatic speaker who is able to engage his audience throughout the session, but he is thoroughly knowledgeable in all matters relating to service excellence…”

Sunday Perry

Harris Private Bank

 

“Bryan’s presentation on engaging the customer is brilliant. It has changed the way we train our employees and conduct our business. The ideas he offers are extremely easy to implement and result in loyal, returning customers. Thank you Bryan!”

Maurita and Bob Elias, Owners

The Woodhouse Day Spa

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Hurry, seating is limited

Seating is limited to allow for a highly interactive, engaging, and personal learning experience.

You must register to attend.

Investment $325 for members ($650 for non-members); discounts available for teams of three or more from the same organization registering at the same time.

For Sept 28 Rochester:Register Button

For Sept 30 Bloomington: Register Button

Customer service is critical to ensuring organizational success.  Don’t miss this valuable learning opportunity to improve your organization’s service culture!  Register today!

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