reENGAGE: 8 Keys to (re)Earn the Hearts of Your Internal & External Customers — April 20 Online Workshop

04/20/2021 | 1:00 pm - 5:00 pm
Bryan Williams, B. Williams Enterprise LLC

DUE TO OVERWHELMING DEMAND, SECOND OFFERING ADDED!

For many organizations, the last 10 months have been about just holding things together — navigating challenges, managing cash flow, and keeping your enterprise afloat.  But most of us see an emerging light at the end of this tunnel and are now eager to start growing again.  That, of course, means (re)focusing on customers, (re)building relationships, and providing exceptional service.

The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence — is pleased to host an online workshop on Tuesday, April 20: “reENGAGE: 8 Keys to (re)Earn the Hearts of Your Internal & External Customers.”  The session will be facilitated by DC-based Dr. Bryan K. Williams, DM of B.Williams Enterprise LLC (and formerly of the Ritz-Carlton Hotel Company).  The workshop is 1:00-5:00PM CT (another offering is 8:00AM-12:00PM CT; limited spots available; info here).

This powerful and energizing workshop focuses on proven concepts and techniques to provide exceptional service to your workforce and your customers, both internal and external.  The goal is for everyone to take away applicable and relevant concepts to apply immediately.

Specific learning topics include:

  • Customer Service vs. Customer Engagement
  • Enhancing your Service Touchpoints
  • Steps of Service
  • Universal Service Rules
  • The Power of Repetition
  • Inspect What You Expect
  • Expect Excellence Everyday
  • The Key to Unlock Employee Engagement

The online workshop is Tuesday, April 20 from 8:00-12:00 CT.  Investment $200 for members ($175 for groups of 3-4 registering together, $150 for groups of 5+ registering together), $400 for non-members.

It’s time to get growing again!  Learn proven ways to re-engage with your current and prospective customers.

Biography

The workshop will be delivered by Dr. Bryan K. Williams of B. Williams Enterprise, LLC. Bryan is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. Previously, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for 10 years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Brian holds a Doctor of Management in Organizational Leadership.

“I have attended many training seminars and workshops over the years, and nobody has been able to articulate and deliver what it takes to become a true leader in customer service, like Bryan Williams.  Bryan is a true professional and has the uncanny ability to guide a company in the direction that is needed to deliver World-Class Customer Service, every time.  It is an honor to call Bryan Williams our partner, and friend!”

— Don Zupec, Manager, Technical Services, AMSOIL

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