Pensights

  LETTER FROM THE PRESIDENT A Story is a Thousand Pictures: The Power of Business Storytelling Which is more compelling? Scenario A: A business leader convenes his staff in an all-employee meeting and provides all sorts of data reflecting their organization’s need to improve customer service: customer satisfaction has declined from 94% to 81% over[...]

Which is more compelling? Scenario A: A business leader convenes his staff in an all-employee meeting and provides all sorts of data reflecting their organization’s need to improve customer service: customer satisfaction has declined from 94% to 81% over the last three years; customer complaints have increased from 12 a week to 23 a week;[...]

Great write-up in the Winona Post This celebration was in recognition of a prestigious award given to Winona Health by the Performance Excellence Network (PEN) called the 2013 Performance Excellence Award. It is a serious accomplishment, only bestowed upon a handful of organizations after rigorous evaluation by independent examiners. The award recognizes leadership, strategic planning,[...]

Winona Health Celebrates Top Level Excellence Award http://www.winonadailynews.com/news/local/winona-health-celebrates-top-level-excellence-award/article_509ee535-c989-51d3-b04a-1260c440bee6.html

Last week, the Performance Excellence Network hosted our annual (sold out!) conference, PENworks 2014.  The event featured 18 local, regional, and national organizations on the journey to excellence, each sharing best practices in leadership, […]

Visit the Performance Excellence Network web site Subscribe to our Newsletters LETTER FROM THE PRESIDENT Pathways to Excellence: Insights from PENworks 2014 Brian S. Lassiter Last week, the Performance Excellence Network hosted our annual (sold out!) conference, PENworks 2014.  The event featured 18 local, regional, and national organizations on the journey to excellence, each sharing best[...]

  April 16, 2014 For Immediate Release Contact: Brian Lassiter, President Performance Excellence Network (Formerly the Minnesota Council for Quality) 612-868-3519 brian.lassiter@performanceexcellencenetwork.org    Performance Excellence Network Recognizes Four Minnesota Organizations 2013 MN Performance Excellence Awards Presented at PENworks 2014 Conference; Governor Celebrates Excellence in Minnesota   ST. PAUL, Minn., April 16, 2014 – The Performance[...]

press coverage from yesterday PENWorks Awards KAAL TV - Austin, MN Cardinal of Minnesota Wins Prestigious Award The company, which serves clients with developmental disabilities, has been awarded the highest level of recognition by the Performance Excellence Network. Click here to see the Full Article and video.

LETTER FROM THE PRESIDENT A Recipe for Excellence: 50 Ingredients that Drive Organizational Performance Brian S. Lassiter When it comes to achieving and sustaining organizational excellence, there is no panacea.  But there ARE many proven ingredients – processes that, if systematic and well-deployed, have been validated to drive organizational outcomes over time.  Here are 50. [...]

When it comes to achieving and sustaining organizational excellence, there is no panacea.  But there ARE many proven ingredients – processes that, if systematic and well-deployed, have been validated to drive organizational outcomes over time.  Here are 50.  It’s not an exhaustive list.  And they’re not in order of priority; in fact, their relative importance is[...]

1. A Letter from the President:  Writing the Book on Leadership There have been thousands of books published on leadership and tens of thousands of articles, whitepapers, and blogs (plus one, if you count this one!).  Some of them focus on the process of good leadership; some of them focus on the characteristics and traits[...]