I recently came across an old Dilbert cartoon that goes like this: The big boss says “How many employees did you say took paid medical leave,” to which Catbert (the evil director of human resources) responds “All of them.” Catbert goes on to say: “a typo on our wellness website listed stress as an illness […]
Continue ReadingPerformance Excellence Network Recognizes Six Organizations
2019 Performance Excellence Awards Presented at PENworks 2020 Online Conference ST. PAUL, Minn., September 24, 2020 – The Performance Excellence Network (PEN) honors six recipients of the 2019 Performance Excellence Award. The Award is based on the Baldrige Framework and is the culmination of a rigorous evaluation of an organization’s management and performance system. The […]
Continue ReadingCreating a Winning Culture, Even in Tough Times: Insights from PJ Fleck – Aug 2020
There are many articles and books written on the parallels between success in sports and success in business (including an article I wrote back in February on my Kansas City Chiefs winning the Super Bowl!). And I imagine there will be many more articles and books written about how both sports and business had to […]
Continue ReadingLeading Forward: Nine Emerging Trends in a Post-Pandemic World – July 2020
There have been many articles, blogs, and whitepapers written the last four months on navigating the current crisis (my March, April and May articles among them). By no means are we finished with the current crisis; in fact, unfortunately, we may have to survive many more months of health-related, economic-related, and social-related challenges. But I’ve […]
Continue ReadingThe Equity Imperative: Moving from Words to Action – June 2020
In the wake of the George Floyd killing and on the heels of a reflective Juneteenth, leaders across the country are increasingly asking themselves what they can do to inspire and indeed ensure more diversity, inclusion, and true racial equity within their organizations and their communities. The imperative is clear: racial inequity sub-optimizes organizational performance […]
Continue ReadingThe Power of the Pivot: Organizational Agility is Key to Survival – May 2020
PGC, a Minneapolis-based 25-year old OEM that produces gaskets, sealings, protection, and stabilizing solutions found itself in a challenging situation. As COVID-19 started to impact the market for its products, its CEO made decision to begin manufacturing parts for face shields. “[We needed] to keep an eye on our legacy business, while listening [and responding] […]
Continue ReadingLeading through Crisis – April 2020
Our world changed in what seems like just a blink of an eye: when COVID-19 arrived in the United States, it instantaneously changed our social habits, our lifestyles, our economy, and our organizations. Indeed, the impact is being felt by our businesses, our hospitals and senior care facilities, our schools, our nonprofit and governmental agencies. […]
Continue ReadingPEN Announces Partnership to Bring Lean Six Sigma Courses to Members
Minneapolis, Minnesota – The Performance Excellence Network (PEN) is pleased to announce a partnership with The Netherlands-based The Lean Six Sigma Company (TLSSC), which will bring TLSSC’s world class online portfolio of Lean Six Sigma training to PEN members in the Upper Midwest. “The need to improve organizational efficiency and productivity has never been greater,” […]
Continue ReadingResilience in a Time of Crisis – March 2020
I’ve been doing some form of this column for nearly 20 years (how can that be?!), but this one was probably the hardest one to write. A few weeks ago, I had an article ready on the topic of creating a winning culture – building an elite team or organization that would be successful in […]
Continue ReadingReaching the Top: Parallels Between Super Bowl & Organizational Champions — February 2020
If you don’t know it, I’m a diehard Chiefs fan. I was born and raised in Kansas City, and I’m a third-generation season ticket holder (yes, while living 400 miles away in Minneapolis). I was at both playoff games in Arrowhead last month (both of which required about three or four days to recover my […]
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