“If all you have is a hammer, everything looks like a nail,” so the saying goes. In other words, each tool – be it for carpentry, cooking, or process improvement – has a distinct purpose, and tools are sub-optimized if they are used for anything other than that distinct purpose.
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Perfect Vision: The Power of Leading Indicators to Predict Future Outcomes
A Message from the President: Chillax: 13 Ways to Reduce Workplace Stress Network News and Events Learn What Drives Organizational Excellence: 2013 MN Performance Excellence Award Evaluator Application Deadline 10/1 Strategic Planning: the Glue that Holds it All Together (Rochester) 10/1 Creating a Great Customer-Inspired Experience (St. Paul) 10/2 Managing Relationships in K-12 Schools (& […]
Continue ReadingPerfect Vision: The Power of Leading Indicators to Predict Future Outcomes
Perfect Vision: The Power of Leading Indicators to Predict Future Outcomes Although our beloved Minnesota Twins are suffering a third straight year without playoff baseball, many pennant races are in the final stretch. In channel surfing a couple of nights ago, I caught some of the Texas/Kansas City ball game, in which the Rangers pitcher, […]
Continue ReadingChillax: 13 Ways to Reduce Workplace Stress
A Message from the President: Chillax: 13 Ways to Reduce Workplace Stress Network News and Events Creating a Great Customer-Inspired Experience (Minneapolis) 09/10 Continuous Improvement at Dunwoody (Minneapolis) 09/05 Listening to the Voice of the Customer (Rochester) 09/10 Leveraging Peer Insights Inside Your Organization (St. Paul) 09/11 Personality Assessment & Applications — MNODN (Minneapolis) 09/12 […]
Continue ReadingChillax: 13 Ways to Reduce Workplace Stress
Chillax: 13 Ways to Reduce Workplace Stress Quick trivia: from what movie does the line “I’m as mad as hell, and I’m not going to take this anymore!” come? It comes from the 1976 movie, The Network. Winner of four Academy Awards and with an all-star cast, The Network is a satirical film about a […]
Continue ReadingThinking Inside the Box: How Organizational Innovation Really Works
A Message from the President: Thinking Inside the Box: How Organizational Innovation Really Works Network News and Events Lean Six Sigma Forum (Shakopee) 7/31 The 55 minute solution to your business problem (Minneapolis) 8/1 Beyond Baldrige: Managing Quality and the Client Experience at IBM Rochester 8/13 Leading with Courage and Candor (St. Paul) 8/14 Minnesota […]
Continue ReadingThinking Inside the Box: How Organizational Innovation Really Works
Thinking Inside the Box: How Organizational Innovation Really Works A recent Wall Street Journal article captured the challenges most organizations face in trying to be innovative. Authors Drew Boyd (a former J&J executive and current professor at University of Cincinnati) and Jacob Goldenberg (a professor at Hebrew University) reveal a startling statistic. They have asked […]
Continue ReadingWorkers Are Mad As Hell: 14 Ways to Increase Employee Engagement
A Message from the President: Workers Are Mad As Hell: 14 Ways to Increase Employee Engagement Network News and Events Lean Six Sigma Forum (Shakopee) 7/31 Learn What Drives Organizational Excellence: 2013 MN Performance Excellence Award Evaluator Application Deadline 7/1 Beyond Baldrige: Managing Quality and the Client Experience at IBM Rochester (Rochester) 07/16 The Principles […]
Continue ReadingWorkers Are Mad As Hell: 14 Ways to Increase Employee Engagement
Yes, I am on Twitter (@LassiterBrian), and truth be told: I monitor business and leadership tweets to get a pulse on “hot” topics for this newsletter (I think they call that “trending” topics). In any event, I have compiled 16 articles from the last 60 days alone on the topic of employee engagement. More precisely: […]
Continue ReadingThe Silver Bullet: 46 Ways to Drive Organizational Excellence (Part 2)
Last month, I shared 34 best practices that have been demonstrated to promote high performance in organizations. I labeled them the “silver bullet” for achieving and sustaining performance excellence—they represent best practices in customer focus, workforce engagement, process improvement, and organizational measurement
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