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2014 PEN Works Conference Photos
2014 PEN Works Photos
Continue Reading20/20 Vision: How Strategic Planning Helps See the Future
Strategy requires making choices about the future. But here’s the problem: most humans (and organizations) are actually fairly bad at predicting the future! (Remember the now infamous prediction by IBM that the worldwide market for PCs was about four?!) Why? Because, well, the future is uncertain! There are numerous variables, each acting on one other, […]
Continue Reading7 Deadly Sins of Data: One Statistician’s Perspective
June 11, 2014 | 7:30 am – 9:00 am Ginny Agresti, Lean Six Sigma Coach, 3M Please skip to about the 21 minute mark on the video.
Continue ReadingA Story is a Thousand Pictures: The Power of Business Storytelling
LETTER FROM THE PRESIDENT A Story is a Thousand Pictures: The Power of Business Storytelling Which is more compelling? Scenario A: A business leader convenes his staff in an all-employee meeting and provides all sorts of data reflecting their organization’s need to improve customer service: customer satisfaction has declined from 94% to 81% over […]
Continue ReadingA Story is a Thousand Pictures: The Power of Business Storytelling
Which is more compelling? Scenario A: A business leader convenes his staff in an all-employee meeting and provides all sorts of data reflecting their organization’s need to improve customer service: customer satisfaction has declined from 94% to 81% over the last three years; customer complaints have increased from 12 a week to 23 a week; […]
Continue ReadingWinona Health honored with quality excellence award
Winona Health honored with quality excellence award
Continue ReadingSomething to celebrate
Great write-up in the Winona Post This celebration was in recognition of a prestigious award given to Winona Health by the Performance Excellence Network (PEN) called the 2013 Performance Excellence Award. It is a serious accomplishment, only bestowed upon a handful of organizations after rigorous evaluation by independent examiners. The award recognizes leadership, strategic planning, […]
Continue ReadingWinona Health Celebrates Top Level Excellence Award
Winona Health Celebrates Top Level Excellence Award http://www.winonadailynews.com/news/local/winona-health-celebrates-top-level-excellence-award/article_509ee535-c989-51d3-b04a-1260c440bee6.html
Continue ReadingPathways to Excellence: Insights from PENworks 2014
Last week, the Performance Excellence Network hosted our annual (sold out!) conference, PENworks 2014. The event featured 18 local, regional, and national organizations on the journey to excellence, each sharing best practices in leadership,
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