Systems by Design: Making Improvement & Change Stick — Jan 15 Rochester Workshop

01/15/2019 | 9:30 am - 5:00 pm
Mike Stoecklein, Institute for Enterprise Excellence (IEX)

Most managers can use improvement tools and methods to achieve results, but they experience difficulties (including pushback) when they try to spread the improvement effort across the organization.  This commonly results in a reaction that the improvement is the “flavor of the month,” where employees will wait to see what the “next one, new, wonderful thing is that we must all follow.”

The Performance Excellence Network is pleased to announce a special full-day workshop Tuesday, January 15 in Rochester: “Systems by Design: Making Improvement & Change Stick.”  The workshop will be facilitated by Mike Stoecklein, Partner, Institute for Enterprise Excellence (IEX) and is intended for leaders and professionals who wish to learn how to design and adjust systems/processes that will deliver sustained desired outcomes AND drive ideal behaviors.

Participants will practice on the design and redesign of systems using the IEX “System Template” approach.  For a short video on how Mayo Clinic Franciscan LaCrosse has been adjusting a variety of systems in their organization using this approach, visit here.

In the workshop, participants will learn (and practice) how to design or redesign processes and systems at a department or unit level, using some of the following systems:


  • Strategy alignment
  • Visual management
  • Communication


  • Training
  • Coaching
  • Idea Sharing


  • Problem Solving
  • Standardizing
  • Waste walk

Learning Outcomes:

  • Identify system components and their interconnections – See the Whole.
  • Design a framework for a system – The System Standard.
  • Go and See current systems to compare gap and identify strategic adjustments
  • Build capability to design or adjust systems in order to drive ideal behaviors AND ideal results.

Workshop will also explore how the principles of Lean and other useful methods fit into systems (re)design.   A full course outline is here: IEX systems by design course Information Sheet – PEN 2019.

Workshop will be hosted at the Woodlake Meeting Center in Rochester.  Investment $325 for members ($650 for non-members).  Discounts available for teams of three or more from the same organization registering at the same time: $300/person for teams of 3-4; $275/person for teams of 5+.

Don’t miss this powerful, useful workshop!



Mike considers himself a “pracamedic” healthcare professional with over 30 years of experience in hospital operations and hospital system support services. Mike has demonstrated expertise in clinical and non-clinical process improvement, advising managers in the use of principles of enterprise excellence in healthcare applications, and teaching theories and methods of process and system improvement and innovation. Mike has been partner of IEX for three years after serving for five as Network Director at ThedaCare and seven as Vice President of Operations Improvement at Catholic Health Initiatives.

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