Tips to Build a World-Class Workplace — May 3 IN PERSON Workshop

05/03/2023 | 1:00 pm - 5:00 pm
Dr. Bryan Williams

In today’s environment, finding, engaging and retaining talented workers is a major goal for most organizations.  A highly engaged workforce leads to more satisfied customers, growth, and overall better results.  But ever-shifting work environments, changing workforce preferences and needs, and a persistent workforce shortage has put pressure on today’s leaders to adjust some of the methods they use to lead their teams, create a high performance culture, and achieve results.

The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence — is pleased to host a special in-person pre-conference workshop Wednesday, May 3: “Tips to Build a World-Class Workplace.”  The session is offered as a pre-conference workshop to the PENworks 2023 conference, but also as a stand-alone option for those just wanting the workshop.  It will be facilitated by Dr. Bryan Williams, one of the most in-demand speakers/facilitators in the country!

This half-day workshop will focus on best practices to create and sustain a workplace that attracts and retains high performers. Special emphasis will be on developing a powerful onboarding experience for new team members and ways to drive personal accountability and team cohesiveness throughout your team.

Learning topics include:

  • Re-imagining the onboarding experience
  • Tips to become the teammate that others want to have
  • Modeling peer accountability
  • Optimizing your ideal role

The session is May 3 from 1:00-5:00pm CT and will be held at the LINK Event Center, across the street from the Mystic Lake Conference Center in Prior Lake.  Cost for the workshop is $250/members ($500 for non-members).  Discounts available for teams of 3+ from the same organization registering at the same time ($225); a $50 discount for those also attending the main PENworks 2023 conference the following day (May 4).

More information on the main conference here.  Register separately for the conference here.

Explore best practices in leading, engaging, and achieving with your team!


Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, South America, Europe, Asia, Africa, Australia, Mexico, and the Caribbean.

Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is the founder of the BW Leadership Academy, the Strong Leader Institute and the Manager Skills Workshop. He is also a bestselling author of six books, including Work Like You Own It, How to Serve a VIP, Lift Me Higher, and the Inspiration Collection.

Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for over ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas. Dr. Williams has earned degrees in Business  Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership.

Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors. Bryan lives with his wife and two children in the Washington DC Metro Area.

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